Money Talks News: Best Warehouse Store: BJ's, Costco or Sam's Club?
5. Shopping experience
In a Consumer Reports survey, 26,000 shoppers evaluated their experiences at 10 major retailers: Costco, JC Penney, Kmart, Kohl’s, Macy’s, Meijer, Sam’s Club, Sears, Target, and Walmart. Costco was the top-rated store in the survey. Sam’s Club got average or slightly above average grades in all categories. BJ’s wasn’t included.
In another survey by Temkin, 6,000 consumers ranked companies based on customer service. Costco ranked third, behind Amazon and Kohl’s, with 79 percent of survey respondents giving it an “excellent” or “good” rating. Sam’s Club and BJ’s were close, however, at 78 percent.
While this doesn't point to a clear winner, it’s safe to say the overall shopping experience at any of the big three doesn't differ much – and doesn't disappoint.
(iStock)
More from Money Talks News:
Eight Massive Ways to Save at Bulk Stores
Ten Tips to Save on Outlet Shopping
Seasonal Savings-- Shopping by the Calendar
The opinions expressed are solely those of the author and do not necessarily reflect the views of Comcast.
In another survey by Temkin, 6,000 consumers ranked companies based on customer service. Costco ranked third, behind Amazon and Kohl’s, with 79 percent of survey respondents giving it an “excellent” or “good” rating. Sam’s Club and BJ’s were close, however, at 78 percent.
While this doesn't point to a clear winner, it’s safe to say the overall shopping experience at any of the big three doesn't differ much – and doesn't disappoint.
(iStock)
More from Money Talks News:
Eight Massive Ways to Save at Bulk Stores
Ten Tips to Save on Outlet Shopping
Seasonal Savings-- Shopping by the Calendar
The opinions expressed are solely those of the author and do not necessarily reflect the views of Comcast.
