Online Disclosures: 3 of 9
Information Available on Account Webpage: 3 of 9
Information Unavailable Online or at Branch: 0 of 9
Revenue: $10 billion
Branch Banking and Trust, or BB&T as it is known to the public, stays true to its name — at least to the branch part. While all the disclosures measured are available somewhere, six would require a visit to a brick-and-mortar location — more than any other bank measured. In fact, none of the disclosures involving overdrafts are available online. The North Carolina-based bank is also one of only three banks — with PNC (NYSE: PNC) and SunTrust (NYSE: STI) — that does not have its posting order placed online.
BB&T (NYSE: BBT) specializes in wealth management, retirement planning, mortgages and insurance. It business and corporate banking operations are of only modest size compared to those of the large money center banks like Wells Fargo (NYSE: WFC) and Citigroup. The firm does most of its business through approximately 1,800 financial centers in North and South Carolina, Virginia, West Virginia, Kentucky, Georgia, Tennessee, Maryland, Florida, Alabama, Indiana, Texas and Washington, D.C. (AP Photo/Jacquelyn Martin)