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24/7 Wall St.: Banks Hiding the Most (and Least) Fees

3. Capital One

Online Disclosures: 5 of 9
Information Available on Account Webpage: 3 of 9
Information Unavailable Online or at Branch: 1 of 9
Revenue: $18.53 billion

Information about monthly fees and minimum deposits at Capital One (NYSE: COF) are readily accessible on an account holder’s webpage. But if customers want to find out about fees for nonsufficient funds, overdrafts and overdraft transfers, they will have to take a trip to the local branch. “The problem is it’s very hard to comparison shop between bank branches,” Weinstock said. Worse yet, information about the existence or the amount of the extended overdraft penalty fee is not available online or at a branch.

Capital One specializes in a number of retail banking businesses, particularly mortgages, credit cards and auto loans. Capital One significantly expanded its online banking business when it bought ING DIRECT, USA from a large Dutch financial-services firm in February. The buyout cost Capital One $9 billion and added approximately $80 billion to its deposit base. (AP Photo/Harry Cabluck)

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The opinions expressed are solely those of the author and do not necessarily reflect the views of Comcast.

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