Stores intentionally understaff checkout lines so customers spend more time standing around near the impulse items that line the corridor leading to the cash registers, says John Tschohl, author of Achieving Excellence Through Customer Service. Items such as lighters, candy, magazines, nail clippers and gum are often found here. "Don't stand for it: Complain to the store manager and ask him or her to open extra checkout lanes," he says.
While you're waiting, don't start picking up things. Instead, think about what you want to accomplish for the day.
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