Meet Your New Guide

Customers using the On-Screen Program Guide pictured here have been providing us with feedback — you’re looking for faster access to On Demand, better program information and an easier-to-use interface.

So, meet your new Guide! Keep reading to learn about the new features you’ll gain, the new ways to use features you already love, and all the good stuff coming your way soon.

What’s new?

• Color-coded TV Grid
• New Faster On Demand Menu
• More Program Information
• Convenient Quick Menu

In order to experience and use all of the features of your new on-screen program guide, you will need the Comcast silver remote control pictured here.

Please call 1-800-COMCAST or stop by one of Comcast’s local service centers to trade in your old remote control. There is no additional charge for the new remote.

* Not all new features of the On-Screen Program Guide are available to Business Class customers.

Troubleshooting

I noticed there is a green light on my cable box. What is this?
The green light is known as a RF Bypass light, which is used to indicate that RF Bypass is active. On some set top boxes, we have found that this light remains on, even if RF Bypass is turned off in the guide. This will be fixed in a future guide release.

The front panel of my set-top box used to display the time but now it’s showing the channel number. How can I change it back to display the time?
The display on the front of the set-top box can easily be changed to show either the time of day or the current channel. The default in the new guide is to show the current channel.

Here are the steps to change the display to show the time of day:

1. Press Menu   twice on the remote control
2. Select Setup
3. Select Cable Box Setup
4. Select Front LED Display
5. Use the right arrow button on your remote to select Current Time.

Access the following link for a demonstration on how to change the time: http://www.youtube.com/watch?v=8CXS7dWTSHI

I noticed there is a red dot on my cable box. What is this?
This is the Message Center, which is a new feature of your guide! Messages may be sent occasionally by Comcast to announce new services, special promotions or other information.

If you have a message, an envelope message indicator will appear on the Main Menu and TV Listings screens and you may see a red light on your cable box.

To access your messages, press the button twice on your remote to access the Main Menu and select "Messages". Select the messages to read them. Once read, the red light on your set-top box will disappear, as will the envelope message indicator. If you would like to delete the message, select the "X" icon and press on your remote.

My picture is always in zoomed format, even when I change channels. Can you help?
If you are experiencing a picture in zoomed format, your 4:3 override settings may have been set to STRETCH. You will need to change your settings to fix the problem:

• Turn off the STB
• Press Channel Up and Down simultaneously to get to the User Settings Menu

Toggle the 4:3 Override setting to any option except for STRETCH.

The HD Zoom button on my remote is no longer working. How can I adjust HD settings with the new guide?
On most set-top boxes you should be able to push the Guide and Info buttons on the front panel of your set-top box at the same time in order to bring up the HD Wizard. The box needs to be turned OFF and the TV turned ON. This is the same setup as with the previous guide.

If you had pass-through selected before the guide change, you should be set to 1080i with a 480p override. This will display HD sources in 1080i and SD sources in 480p.

To verify or modify this setting, turn off the set-top box (leave the TV on) and press channel up and down at the same time on the front panel of the box. That should activate the user settings.

My DVR now sometimes records repeat episodes of a series, even though I set it up to record only new episodes. Why is this happening?
Sometimes programs and series do not have specific episodic information in the program data that indicates to the DVR whether the episode is new or a repeat. If this information is missing, then the DVR box will record the episode, just in case it’s new.

Also, if you delete a recording and the exact episode airs again later in the week, the DVR may record the episode again, not recognizing that that episode was previously recorded. If the episode is already recorded, the DVR will see that it is there, and will not record the program a second time - unless you have selected "All Episodes" in your recording option.

I am experiencing no/low audio on all of my channels. Is there a way I can adjust the sound output of my TV with the new guide? The volume of my TV is lower than it was with my old guide.
Most low or no audio issues can be corrected by setting the Optimal Stereo output of the set-top box. Here are the steps:

1. Press the Menu button   twice on your remote control.
2. Select Setup
3. Select Audio Setup
4. Under the Optimal Stereo setting, choose "Select to Optimize" and press OK/Select   on the remote control

My box is showing "APDL". What is this?
If your box is showing "APDL" on the display, it means the box is downloading the new guide. Please allow 15-20 minutes for your guide to finish downloading. Once it completes, you will be able to enjoy your new guide!

I am using HDMI and an optical cable for Dolby Digital 5.1 sound, however I cannot seem to get it to work. Can you help?
In order to have Dolby Digital 5.1 audio output to your surround sound system, you will need to turn HDMI audio OFF via the guide menu. Here are the steps:

1. Press Menu   twice on your remote control
2. Select Setup
3. Select Audio Setup
4. Arrow down to the HDMI Audio Output option and press the left arrow button on your remote to select Off. This will allow the SPDIF output to send the audio to a receiver and the TV will not output sound.

If you wish to listen to the HDMI audio via the TV, you will have to turn HDMI audio On following the same steps above. This will allow the HDMI output to send the audio to the TV so the TV provides the audio.

Please note: These instructions do not apply if you have an RNG set-top box.

I have an auxiliary device plugged in to the front of my set-top box (a DVD player, Wii, etc.). Why is that auxiliary jack no longer working?
The auxiliary jacks on the front of your set-top box are not supported by the new Guide, but you can most likely plug your device into the auxiliary jacks on your TV, or you can call 1-800-Comcast to request a Composite A/V switch be mailed to you.

Tips to Get Started on Day One

When your Guide is upgraded to the new version you’ll discover lots of great new features. Take your time to learn them all. But in the meantime, here’s what you might need to know to get started right away.

What you want to do:	Buttons on your remote:
Start On Demand	(if you have one), or Tune to Channel 1 (in most markets), or Press , then select the on-screen On Demand icon
See TV Listings (the Grid)	button
Search	, then select the on-screen Search icon
See DVR Recordings	, or , then select the on-screen DVR icon
See Program Info

Listings and Guide Menus

Some of the most popular new features of the new Guide are found in the TV Listings. Customers love the color — coded grid, which helps you quickly identify Sports (green), Kids shows (light blue) and Movies (purple), from general television programming (blue). The yellow highlight is your cursor — use the arrow keys on your remote to move it around the screen.

The new Guide also provides more Program Information on what’s airing and what’s coming up. Highlight any program in the grid and press the Info button on your remote. Press Info once for a brief description, and again to see expanded Program Info — all while still viewing your current program.

Your channel lineup is not changing with this Guide upgrade. You still get all your same channels and, if you subscribe to them, Premium Channels, too.

What you want to do:	Buttons on your remote:
See Program Info	once, and twice for expanded info
See Settings Options for Programs	twice to view the expanded info; choose from among the icons at the bottom of the screen.
Exit Program Info
See Programs in a Specific Genre	, then select the on-screen Search icon , then choose a genre (Movies, Sports, Premium Channels, Music, etc.)
How do I "back up" when progressing through Guide menus?	If you want to back track through a series of Guide menus press on your remote. The Last button is like using the "back" button when surfing the Internet.
How do I exit a menu of the Guide and return to watching TV?	When you are done changing settings and want to leave a Guide screen, just press to go back to live TV and save your settings.

On Demand

The On Demand menu will look different from what you’re used to — we think you’ll love how fast it loads, and how quickly you can navigate to find a show.

What do you want to do:	How to do:
Start On Demand	(if you have one), or Tune to Channel 1 (in most markets), or Press , then select the on-screen On Demand icon
Move Yellow Highlight	Use the arrow keys on your remote
More Choices	Press the Page Down button on your remote and Page Up to return to previous pages. Or scroll manually through the last selection on a page to jump to the top of the next page.
See Program Info	Press  on your remote to see the Program Description of any On Demand program.
Go Back	Press  on your remote to “back through” your selections.

HD

The new Guide makes it easy to find programs in HD. Special features let you view what HD programming is available.

What you want to do:	Buttons on your remote:
See a List of HD Channels	, then select the on-screen HD icon , then HD Channel Guide or HD Programs by Time.
Find the Program You’re Watching in HD	, then select the Additional Times icon , and scroll to the program on an HD channel, if currently airing.
Find HD On Demand Programming	Start On Demand, and select HD On Demand from the On Demand Main Menu.
Set a DVR Recording for HD	Tune to the HD version of the channel and under View Recording Settings select “This Channel”.

Search Tools

The new Guide offers you great Search features to help you find what you’re looking for.

• You can now search by entering multiple characters of a title, instead of just browsing by the first letter of a program. The on-screen keyboard makes it quick and easy to enter your search term.
• Save any searches you tend to run again and again and retrieve them from the Saved Searches menu rather than re-entering the characters every time.
• Look through On Demand programming by genre, provider, top picks, and other great categories.

What you want to do:	Buttons on your remote:
Access the Search Menu	, then select the Search icon .
Search for a Specific Program Title	, then select the Search icon , then TV Title Search.
Save a Search	, then select the Search icon , then TV Title Search. Enter your search, then select Save on the keyboard.
Search On Demand	Start On Demand, then select from among the genres and categories. You cannot at this time enter search terms in On Demand; but you can do that online.

Parental Controls

If you currently use Parental Controls with your Guide, those settings and PINs will also carry over to the new Guide. No need to reset them. However you will have even more options available to you.

• A single Parental Controls home page in the Guide puts all your options in one location.
• Comcast’s new Parental Controls enable you to block TV programming both by content (Language, Violence, etc.) and by rating.
• You can hide the titles of Adult, or Adult and TV-MA, programming so that the program names and descriptions do not appear when you look at the TV Listings.

What you want to do:	Buttons on your remote:
Access the Parental Controls Home Page	, then select the Parental Controls icon .
Lock a Program from TV Listings	twice to see expanded info, then select the Parental Controls icon .
Hide Adult and TV-MA Titles	, then select the Parental Controls icon , then Hide Titles.

Settings and Personalization

You’ll quickly become familiar with all the great new features of your Guide. In addition, there are a number of opportunities to personalize and modify settings.

The Menu button on your remote  is the main button to access all navigation and shortcuts to Guide features, including Search, Parental Controls and Favorites.

• Pressing  once will display the Quick Menu with icons to provide direct access to the main Guide features.
• Pressing  twice in quick succession (or selecting the on-screen Menu icon  ) will take you to the Guide’s Main Menu, providing access to all the features/functions of the Guide.

Some of the new options now available to you include:

• Message Center: watch for the envelope icon to appear in the upper portion of the Main Menu and TV Listings screens.
• Local Weather: Use your Guide to check the weather forecast for the next few days, updated throughout the day.
• Favorite Lists: Save your favorite channels into a personalized list; create up to five per set-top box.

My DVR used to have Picture in Picture (PIP)? What happened to PIP?
PIP is no longer a feature available with this guide. We apologize for any inconvenience this causes. There are many new and exciting features available with the new guide, including improved navigation, additional program listings, enhanced DVR functionality and improved parental controls. If you would like to watch multiple programs at once, you may want to check out www.xfinity.com, where there are many online programming options available.

What happened to sleep timers on the set top box?
The sleep timer feature is not available with the new guide. Most televisions are equipped with a sleep timer feature you can use to have your television turn off at a specific time. Please note that you will need your original television remote in order to set up this feature. Please refer to your television manual for further instructions.

What do you want to do:	Buttons on your remote:
See Local Weather	twice (to quickly access Main Menu), then choose Local Weather.
See the Message Center	twice (to quickly access Main Menu), then choose Message Center.
Set up the Screen Saver	twice (to quickly access Main Menu), then choose Setup, Guide Setup, Screen Saver.
Create Multiple Favorite Lists	twice (to quickly access Main Menu), then choose Setup, Favorite Lists Setup.

DVR

To access your DVR recordings, simply press the My DVR button on your remote control or select Menu and then select the DVR icon from the quick menu.

Your DVR has new features to make it smarter than ever before!

• The clipping feature outsmarts your scheduled recordings if they overlap by five minutes or less. For example, your DVR will stay tuned to a show that runs a couple minutes over the hour to catch the end, and still be smart enough to pick up the second recording you have scheduled once it’s already in progress — even if the second show has a higher priority. No more missing the cliffhanger!
• If the program is marked as a Live Program within the Guide, like a sporting event, you will automatically be asked when scheduling the recording if you would like to extend the duration of the recording.

Why can’t I skip forward with the down arrow key of my remote to the live point of a program?
If there is less than 5 minutes of video in the buffer, you will not be able to skip forward with the page up button to the live point in the program. For example, if you are tuned to a channel for less than 5 minutes, rewind the program and then attempt to skip forward with the page up button, the button will be unresponsive. You can however still fast forward up to the live point of the program.

Why am I getting a notice that my DVR is 100% full when all my recordings are set to delete when space is needed, and I cannot exit the Recording Space Full message that is on screen?
If you attempt a recording on BOTH tuners at the same time and your DVR is 100% full, you will not be able to exit the Recording Space Full message until you delete a recording, even if all your recordings are set to automatically delete when space is needed.

Why did I lose audio when I started to play a program recorded on my DVR?
If power was just lost to the set-top box, and you attempt to play a DVR recorded program as soon as the power is restored, the audio will be muted. Pressing volume +/- will resolve the issue.

I have an auxiliary device plugged in to the front of my set-top box (a DVD player, Wii, etc.). Why is that auxiliary jack no longer working?
The auxiliary jacks on the front of your set-top box are not supported by the new Guide, but you can most likely plug your device into the auxiliary jacks on your TV, or you can call 1-800-Comcast to request a Composite A/V switch be mailed to you.