Comcast

Comcast Public Safety Answering Point (PSAP) Support

Important information for Public Safety Answering Points



Network Outage, Changes or Call Failures:

Who to call: Comcast national Network Operations Center (NOC)
Phone Number: 800-777-9824
Email: ThirdParty_CarrierOutageNotifications@cable.comcast.com

Non-Emergency ALI Discrepancy, NRF, Misroute Inquiries or MSAG Questions:


Who to call: 911 Data Operations
Phone Number: 800-961-5566
Email: E911_support@cable.comcast.com
Fax notification: 720-267-1026

Comcast Subscriber List Information for Emergency Notification Services

As public safety entities across the nation look to keep their citizens informed during emergencies it's important they have a mechanism to acquire accurate and affordable subscriber listing information.


Comcast Emergency Subscriber Listings provide public safety entities the ability to obtain current subscriber listings for Comcast Digital Voice subscribers. Public safety agencies that leverage Comcast Emergency Subscriber Listings will have the ability to obtain the key subscriber information necessary to support the delivery of emergency notifications within their communities.

The subscriber listings include telephone number, address, service type and other optional information used by public safety agencies to notify their citizens during emergency situations. If you're a public safety agency in need of Comcast Emergency Subscriber Listing information, please download the form below to inquire about fees and submit your request.

Comcast Emergency Subscriber Listing Request PDF

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