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Dedicated Support

We’re always here to help.

If you have any issue with XFINITY Internet service, Comcast has security professionals to assist XFINITY Internet customers. You can report issues and get help from the Comcast Customer Security Assurance Department. You can also get expert personal technical support and equipment protection through XFINITY Signature Support.

The Customer Security Assurance organization is here to help you have a safe and secure online experience. This dedicated group of security professionals responds to issues pertaining to phishing, spam, infected PCs (commonly referred to as "bots"), online fraud and other security issues.

Normal business hours (M-F, 9:00 am to 11:30 pm EST S-S, 10:30 am to 6:30 pm EST) 888-565-4329

How to report a security issue
XFINITY Signature Support is your fast, affordable source for expert tech support and equipment protection - all from one trusted place!

Personal Tech
Our Personal Tech Plans give you 24/7/365 access to a team of North America-based Tech Experts to help keep your computers running smoothly and safely day after day.
  • Help with PC tune-ups, wireless networking, virus removal and online security, and more
  • Support for PCs and Macs
  • Choice of remote, phone, chat or in-home support

Equipment Protection
Our Equipment Protection Plans help protect your computers and flat-panel TVs under one affordable plan.
  • Covers most major brands - both new and old!
  • No annual contact - add or cancel anytime
  • If we can't fix it, we'll replace it

For more information, call 877-480-7007 or visit XFINITY.com/SignatureSupport.
The Comcast Legal Response Center is the company's point of contact for assisting Law Enforcement Agencies and parties to civil litigation with legal requests and emergency release of subscriber information for Comcast High Speed Internet, Comcast Voice Services, and Comcast Cable television. Comcast processes all requests in strict compliance with applicable laws, regulations, policies, and terms of service.

Comcast Legal Response Center
650 Centerton Road
Moorestown, NJ 08057
Normal business hours (M-F, 8:30 am to 5:00 pm EST)
866-947-8572
Law Enforcement Fax (24 hour operation)
866-947-5587


*After Hours Emergency: If you are a law enforcement agent seeking immediate assistance due to imminent loss of life or serious bodily injury, please contact the Comcast Security Response Center (24x7) 877-249-7306

How can I obtain my phone records?
How can I report annoyance or harassment calls?

Norton™ is a registered mark of Symantec Corporation. IDENTITY GUARD and associated logos are trademarks or federally registered trademarks of Intersections Inc. CONSTANT GUARD and associated logos are trademarks or federally registered trademarks of Comcast Corporation. Not all features, including Constant Guard™ Protection Suite, are available with Macintosh systems. For details about Constant Guard for MAC, visit xfinity.com/CGMAC.

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