Comcast

News & Alerts

Whenever there's breaking news on topics related to Internet security, you'll be the first to know. Check back to this page often for news and updates on the state of Internet security and how it might affect you.

Important Security Alerts

Threat LevelTypeDescriptionDate
Scam
XSS Fraud Call

Phone Scam made from 3155064544 pretending to be XSS. Do not give out any personal information to this number. close

5/18/2012
Scam
Phone Scam - Claims to be Comcast

Comcast Security Assurance is currently aware of a phone scam directed at Comcast CDV subscribers. The calls come display the number on caller ID of 131-059-9921. The callers claim to be representatives of Comcast and request personal information. Comcast customers are advised to not provide any information to these callers. For additional assistance, please contact Comcast Customer Security Assurance at 888-565-4329 close

5/17/2012
Scam
Phone Scam - www.xinfinitytech.com

Comcast Security Assurance is currently aware of a phone scam directed at Comcast CDV subscribers. The callers claim to be representatives of website www.xinfinitytech.com and request the customer to download assorted executable files from the site. Comcast customers are advised to not provide any information to these callers and to not download anything from their website. For additional assistance, please contact Comcast Customer Security Assurance at 888-565-4329 close

5/11/2012
Scam
Alert Soft Phone Scam

Comcast has been made aware of a scam where individuals pretending to be employees of AlertSoft are contacting subscribers via telephone. The caller states that their company number is 609-531-0750. They then direct the customer to a website under the grounds that they have detected an infection on their computer. Once the caller has directed the consumer to this site they are instructed to run a remote desktop tool. This tool allows the scammer to remotely access your system and view your personal files. Do not under any circumstances download this tool. If you should receive a call from this company hang up immediately. Do not follow any directions that are asked of you, and do not purchase any support options. close

1/28/2012
Scam
COMCAST BUSINESS SERVICE ALERT - 3RD PARTY TELECOM SCAM ALERT

Comcast Security Assurance is currently aware of a Comcast Business Services Support telecommunication scam directed at Comcast subscribers and the postal notice contains information for Advantage Telecommunications Corp., PO Box 415891, Boston, MA 02241-5891 to contact 1-800-841-4614 or e-mail service@service-us.com. The scammers claim that the accounts are past due and requesting payment. This is a scam and subscribers should not provide any personal information and discard the notice immediately. If you receive a call with regards to this case, you may report your experience to the FTC by visiting ftc.gov or call 1-877-FTC-HELP. In addition, you may report the matters to the Customer Security Assurance directly at 888-565-4329. Thank you, Customer Security Assurance close

1/24/2012
Scam
DISCONNECT DEPARTMENT PHONE SCAM ALERT

Comcast Security Assurance is currently aware of a Comcast Disconnect Department phone scam directed at Comcast subscribers and the phone calls are originating from the telephone number "925-207-4155". The scammers claim to be calling from the disconnect department of Comcast and attempting to gain account information including the billing address and claiming the account would be disconnected. This is a scam and subscribers should not provide any personal information and discontinue the call immediately. If you receive a call with regards to this case, you may report your experience to the FTC by visiting ftc.gov or call 1-877-FTC-HELP. In addition, you may report the matters to the Customer Security Assurance directly at 888-565-4329. Thank you, Customer Security Assurance close

1/12/2012
Scam
Phone Phishing Scam

Calls originating from 999-910-0243. Caller claims to be a Technician from Microsoft who advises that there is malicious virus on PC. Asks that you turn on PC and allow them to log into remotely. If received call from please do not allow this person to access PC. close

9/9/2011
Scam
Phone Scam Claiming 'Relative from Mexico'

We have recently been made aware of a scam where a call is received from someone claiming to be an extended family member in Mexico. The caller will be vague and wait for a name to be mentioned. Once the victim is convinced he or she is speaking to a relative, like a cousin or nephew, the caller claims to be having some sort of emergency in Mexico and requests several hundred dollars. If you receive a call of this nature please hang up the phone immediately and do not give out any information. close

8/30/2011
12

Top Phishing Scams

Threat LevelMail FromSubjectDate
xfinity.al...
Please Read Comcast Security Notice

Dear Comcast User, On May 20, 2012 Your EMAIL account has been marked for deletion. To cancel this, please go to http://http://xfinity.comcast.net/application=manage . Enter your User Name and Password, and from the next screen select NO from the DELETE YOUR ACCOUNTS option. Sincerely, Comcast Customer Care close

5/21/2012
xfiinity@c...
Verification Alert!!

Dear XFINITY Customer, You received this message due to an issue on your account. We have reason to believe there might be security breach on your account. In order to avoid the deactivation of your comcast account, you will have to confirm your e-mail by filling out your Login Info below by clicking the reply button. The personal information requested are for the safety of your Comcast Account. Please FILL IN all requested information. Name on Account: ........................ Comcast Account Number: ................................... Username (Comcast ID or Email): .............................. Password: .................... Date of Birth: .............................. Social Security Number: .................... Mother's Maiden Name: ........................... Credit Card Number : ............................. Credit Card Expiration date: ............................... Civ/Cvv2: ............... After you must have followed the instructions in the sheet, your Comcast account will not be interr close

5/21/2012
"Team Comc...
Your online account is lock !

Comcast: Account Log In We recently noticed an attempt to log in to your Comcast account from a foreign Ip address and we have reason to believe that your account was used by third party without your authorization. If you recently accessed your account while traveling, the unusual log in attempts may have been initiated by you. Therefore, if you are the rightful account holder, click on the link below to log into your account for verification. Click here to verify your account If you choose to ignore our request, you leave us no choice but to temporarily suspend your account. Sincerely, Comcast Customer Security Assurance This is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits to your Comcast High-Speed Internet service. Copyright 2011. Comcast. All other trademarks are properties of their respective owners. Comcast respects your privacy. Comcast One Comcast Center, 10th Floor 1701 JFK Boulevard Philadelphia, PA 19103-2 close

5/21/2012
ifrtbr@com...
Comcast Statement Ready for viewing

PLEASE DO NOT REPLY TO THIS E-MAIL. THIS E-MAIL ADDRESS IS USED BY COMCAST AUTOMATED SYSTEMS AND IS NOT MONITORED. Dear Comcast Customer, Your May 17, 2012 Comcast billing statement is ready for viewing. To view your bill, go to java.lang.Object@1b05c30="OBJ_PREFIX_DWT62" java.lang.Object@177b093="2" id="obj_prefix_dwt62" class="object">http://comcast.com/payonline . Enter your User Name and Password, and from the next screen select GO from the VIEW YOUR BILL option. If you would like to discontinue receiving a hard copy billing statement in the mail, you may do so by selecting the UPDATE STATEMENT METHOD link once you have logged into your account. From there, simply select the option for Electronic Statement Only. Sincerely, Comcast Customer Care You received this e-mail because you enrolled in the Comcast.com My Account feature. If you no longer wish to receive these e-mails, you will need to cancel your enrollment. To cancel your enrollment, please log in to your account and from the Update Profile s close

5/20/2012
xfinity.al...
Please Read: Comcast Security Notice

Dear Comcast User On May 20, 2012 Your EMAIL account has been marked for deletion To cancel this, please go to http://http://xfinity.comcast.net/application=manage . Enter your User Name and Password, and from the next screen select NO from the DELETE YOUR ACCOUNTS option. http://startermart.com.au/images/img/dc/portal/6f7e0ae6ddb7a532243818e20b388d216f7e0ae6ddb7a532243818e20b388d21 close

5/20/2012
support@xf...
Terms of use updated

Dear Comcast Customer, We are upgrading the Comcast XFINITY and Ecobill services. You must acknowledge acceptance of terms. Sign-in using the link below so we can renew your membership. Please save this e-mail for your records. RENEW YOUR Ecobill service enrollment now CLICK HERE Sincerely, Comcast Cable http://login.comcast.net.emured.com/xfinity/comcast.terms.of.use.update/login.htm close

5/20/2012
XFINITY
Upgrade your Comcast Account now!

Dear Comcast member, You are required to upgrade your Comcast Account by subscribing to our Security Center. If you not perform the update now, your account will be placed on hold. In order to upgrade your account click here and complete the form. We are sorry for any inconvenience this may cause and thank you for your cooperation. All rights reserved. Copyright © 2012 Xfinity comcast. close

5/20/2012
XFINITY
Verification Alert!!

You received this message due to an issue on your account. We have reason to believe there might be security breach on your account. In order to avoid the deactivation of your comcast account, you will have to confirm your e-mail by filling out your Login Info below by clicking the reply button. The personal information requested are for the safety of your Comcast Account. Please FILL IN all requested information.Name on Account: ........................ Comcast Account Number: ................................... Username (Comcast ID or Email): .............................. Password: .................... Date of Birth: .............................. Social Security Number: .................... Mother's Maiden Name: ........................... Credit Card Number : ............................. Credit Card Expiration date: ............................... Civ/Cvv2: ............... After you must have followed the instructions in the sheet, your Comcast account will not be interrupted and will continue as normal close

5/20/2012
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Comcast Threat Levels

Norton™ is a registered mark of Symantec Corporation. IDENTITY GUARD and associated logos are trademarks or federally registered trademarks of Intersections Inc. CONSTANT GUARD and associated logos are trademarks or federally registered trademarks of Comcast Corporation. Not all features, including Constant Guard™ Protection Suite, are available with Macintosh systems. For details about Constant Guard for MAC, visit xfinity.com/CGMAC.

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